lakebd Privacy
Policy

01 Data We Collect

When you register for and use the lakebd platform, we collect various categories of personal data. The specific data collected depends on how you interact with our services. Below is a comprehensive breakdown of the information we gather and the circumstances under which it is collected.

1.1 Registration Data

When you create a lakebd account, we collect the following information directly from you:

• Full legal name — as it appears on your government-issued identity document.
• Date of birth — used to verify that you meet the 18+ age requirement.
• Email address — used for account communications, security alerts, and promotional messages (where opted in).
• Mobile phone number — used for SMS OTP verification and WhatsApp support.
• Residential address — including city, district, and postal code within Bangladesh.
• Username and password — your chosen credentials for platform access. Passwords are stored in hashed, salted form and are never readable by lakebd staff.

1.2 Identity Verification (KYC) Data

To comply with our Know Your Customer (KYC) obligations and to process withdrawal requests above defined thresholds, we may request:

• Copy of your National Identity Card (NID), passport, or driving licence.
• Proof of address document (utility bill or bank statement dated within 90 days).
• Selfie photograph holding your identity document (for enhanced verification).
• Payment method ownership proof (screenshot of registered bKash, Nagad, or Rocket account).

1.3 Financial Transaction Data

Every deposit and withdrawal processed through the lakebd cashier generates a transaction record. This includes:

• Transaction amount in Bangladeshi Taka (৳ BDT).
• Payment method used (bKash, Nagad, Rocket, Upay, Tap, SureCash, or bank transfer).
• Transaction reference number provided by your payment provider.
• Date, time (Bangladesh Standard Time, UTC+6), and transaction status.

lakebd does not store complete mobile banking PINs or full bank account numbers. Only the last four digits of a mobile number or account identifier are retained for reconciliation purposes.

1.4 Gameplay and Betting Data

lakebd records all gaming activity on the platform, including:

• Games played, bet amounts, outcomes, and session durations.
• Sports betting selections, markets, stake amounts, and settlement outcomes.
• Bonus activations, wagering progress, and promotional participation history.

This data is used to resolve disputes, detect fraudulent patterns, calculate responsible gaming metrics, and improve our product offering.

1.5 Technical and Device Data

When you access lakebd via browser or mobile device, we automatically collect:

• IP address and approximate geolocation (city/district level).
• Device type, operating system, and browser version.
• Device fingerprint (a non-personal hash used for fraud detection).
• Session start/end times and pages visited within lakebd.net.
• Referral source (if you arrived via a tracked promotional link).

02 How We Use Your Data

lakebd uses the personal data it collects for defined, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The table below summarises our key data uses and the legal basis that applies to each.

Marketing Communications

lakebd will only send you promotional emails, SMS messages, or WhatsApp notifications about bonuses, new games, or seasonal offers (such as BPL, IPL, Eid, or Pohela Boishakh promotions) if you have explicitly opted in to marketing communications during registration or via your account settings. You may withdraw your marketing consent at any time by updating your notification preferences in your account dashboard or by contacting [email protected].

03 Data Sharing & Third Parties

lakebd does not sell, rent, or trade your personal data. We share personal data with third parties only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose.

3.1 Game Providers

To deliver live casino, slots, and crash games, lakebd shares a session token and anonymised player identifier with licensed game providers including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. These providers do not receive your name, email address, or payment details. They only receive the data necessary to initialise a game session and record the outcome.

3.2 Payment Processors

When you make a deposit or request a withdrawal, lakebd passes the necessary transaction data to the relevant payment gateway — such as bKash, Nagad, Rocket, Upay, Tap, or SureCash — to facilitate the transfer. These providers receive only the data required to process the specific transaction and are bound by their own privacy and data security obligations.

3.3 Identity Verification Partners

Where lakebd uses a third-party KYC verification service to process identity documents, that provider receives the documents you submit for the purpose of verification only. Verified results are passed back to lakebd; the provider does not retain copies of your documents beyond their own contractual obligations.

3.4 Analytics Providers

lakebd uses anonymised, aggregated analytics data to understand platform usage patterns, improve product design, and optimise performance. No personally identifiable information is shared with analytics partners. Data is aggregated before any sharing takes place.

3.5 Legal and Regulatory Disclosure

lakebd may disclose personal data to law enforcement agencies, government bodies, or courts where required to do so by applicable law, court order, or regulatory requirement. In such cases, we will disclose only the minimum data necessary to satisfy the legal obligation and will notify the affected player where we are legally permitted to do so.

04 Cookies & Tracking Technologies

lakebd uses cookies and similar tracking technologies to keep the platform functioning correctly, remember your session preferences, and understand how players navigate the site. This section explains the types of cookies we use and your options for managing them.

Types of Cookies Used

Managing Cookies

You can control cookies at the browser level by adjusting your browser's privacy settings. Most modern browsers allow you to block or delete cookies. Note that disabling strictly necessary or fraud prevention cookies will impair your ability to log in and use the lakebd platform securely. Instructions for managing cookies in popular browsers are available in each browser's help documentation.

lakebd does not use third-party advertising cookies or cross-site tracking technologies. We do not participate in advertising networks that profile users across unrelated websites.

05 Data Retention

lakebd retains personal data for the minimum period necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following retention schedule applies to the main categories of data we hold.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to any individual. Where anonymisation is used instead of deletion (for example, to retain aggregate gameplay statistics), the resulting data set contains no personal identifiers and is no longer subject to this Privacy Policy.

06 Your Privacy Rights

As a player on the lakebd platform, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our Data Protection Officer at [email protected] with the subject line "Privacy Rights Request". We will acknowledge your request within 3 business days and respond in full within 30 days.

Right of Access

You have the right to request a copy of the personal data lakebd holds about you. We will provide this in a clear, structured format. Your first access request in any 12-month period is processed free of charge.

Right to Rectification

If any personal data we hold is inaccurate or incomplete, you have the right to request correction. You can update basic profile information (such as email address and contact number) directly within your lakebd account dashboard. For changes to verified identity data (name, date of birth), please contact support with supporting documentation.

Right to Erasure

You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, or where you withdraw consent and no other legal basis applies. Please note that lakebd is legally required to retain certain data (such as financial records and KYC documents) for defined periods, as described in Section 5. Data subject to mandatory retention periods cannot be deleted ahead of schedule.

Right to Data Portability

Where lakebd processes your data on the basis of consent or contract performance, you have the right to receive a copy of that data in a machine-readable format (such as JSON or CSV) suitable for transfer to another service provider.

Right to Object to Marketing

You may withdraw your consent to marketing communications at any time without affecting your right to continue using lakebd. Update your marketing preferences in your account settings or contact [email protected].

Right to Restrict Processing

In certain circumstances (for example, while a data accuracy dispute is being resolved), you may request that lakebd restricts processing of your personal data to storage only. We will honour such requests where they are legally valid.

07 Data Security Measures

lakebd implements a layered, defence-in-depth approach to protecting the personal data of our players. Security is not an afterthought at lakebd — it is built into every layer of our platform architecture.

Technical Safeguards

• 256-bit SSL/TLS encryption on all connections between players and lakebd servers.
• Password hashing using bcrypt with a unique salt per account. Plain-text passwords are never stored or transmitted.
• Two-factor authentication (2FA) via SMS OTP available for all player accounts.
• Automated anomaly detection monitors login activity for unusual patterns such as access from new locations, multiple failed login attempts, or concurrent sessions from different devices.
• Web Application Firewall (WAF) to protect against common web attacks including SQL injection, cross-site scripting, and brute-force attacks.
• Regular penetration testing conducted by independent security professionals to identify and remediate vulnerabilities before they can be exploited.

Organisational Safeguards

• Access to personal data is restricted to authorised lakebd personnel on a strict need-to-know basis.
• All staff with access to personal data undergo privacy and security training as part of their onboarding and annually thereafter.
• Data access is logged and audited. Unusual access patterns trigger an internal security review.
• Third-party service providers are contractually required to implement security standards equivalent to those maintained by lakebd.

Data Breach Response

In the event of a personal data breach that poses a risk to the rights and freedoms of affected players, lakebd will notify affected players as promptly as practicable, providing details of the nature of the breach, the data involved, the steps taken to contain it, and the recommended actions players should take to protect themselves. Suspected breaches can be reported to [email protected].

08 Contact & Data Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the way lakebd handles your personal data, please reach out to us through the channels below. All privacy-related communications are handled in English and responded to within the timeframes stated in Section 6.

Data Protection Contact

• Email: [email protected] — Subject line: "Privacy Rights Request" (plain text — not a clickable link)
• Live Chat: Available 24/7 from your lakebd account dashboard. Ask to be connected to the Privacy team.
• WhatsApp: +880 1700-000000 — available around the clock.
• Response time: Acknowledgement within 3 business days; full response within 30 days of receipt.

Policy Updates

lakebd reviews and updates this Privacy Policy periodically to reflect changes in our data practices, applicable law, or platform features. The effective date at the top of this document reflects the most recent revision. Where changes are material, we will notify registered players by email and post a prominent notice on lakebd.net for a period of at least 14 days. Your continued use of lakebd after notification of a material change constitutes your acceptance of the updated policy.

We encourage you to review this Privacy Policy periodically so you remain informed about how lakebd protects your personal data. Previous versions of this policy are available upon request by emailing [email protected].